Terms & Conditions
Shipping is via USPS or UPS Ground. Delivery times will vary based on size and weight of product; generally 5 - 8 business days, depending on your distance from Brooklyn, NY. Expedited shipping is available for a fee. Please contact the store directly for expedited inquiries.
Additional shipping costs may apply to certain items due to weight or size. Shipping costs to destinations outside the U.S. will be assessed before we ship.
All items will be sent with a receipt. If your order is being sent directly to a gift recipient, please let us know in the comments section and we will send a receipt to the billing address instead.
RETURNS & EXCHANGES:
At Collier West, we are confident the quality of our merchandise will meet, if not exceed your expectations. If for any reason you are not completely satisfied, you may exchange or replace your purchased item. All returns must be made within 30 days of purchase. Shipping returns will be at the expense of the purchaser and must include the appropriate shipping insurance for the value of the item. Shipping and handling charges are nonrefundable. If a product is received damaged or defective, its replacement will be shipped free of charge.
Please note: customized, sale, & discounted items are not returnable. Special order items are not returnable, but may be exchanged for store credit.
RETURNS & EXCHANGES BY MAIL:
Call the store location and request a Return Authorization (R.A.) number. For your protection, retain a copy of the original receipt. Pack the merchandise using the original shipping box or container. Enclose the original merchandise receipt in the shipment with your request of exchange, or replacement and note the RA number on the exterior of the box. Appropriate shipping insurance must be included to equate the value of the item.
Ship Exchanges to:
Collier West Attn: Returns 377a Atlantic Avenue, Brooklyn, NY 11217
DAMAGED OR DEFECTIVE ITEMS:
Every item is carefully inspected before being packed and shipped to you. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 718-254-9378 within 14 days of the receipt of your order to make arrangements for the return of the damaged item(s). Please keep the original box and packing material with the damaged item in the event that the shipper needs to pick up the box for inspection. Upon receiving your return, your merchandise will be inspected and we will contact you to arrange the shipment of replacement item(s).
We have done our best to display as accurately as possible the colors of the products shown on the Site. All monitors portray color in different lights. Because of this, we cannot guarantee that the products that you order will be an exact color representation from what you view on the CollierWest website.
At CollierWest we try to be as accurate as possible. However, the information on the web site may contain typographical errors or inaccuracies, may not be complete or current and does not warrant that product descriptions or other content of the Site is accurate. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Such errors, inaccuracies or omissions may relate to product description and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase because you feel the product is not what was described, your sole remedy is exchanging it with the original packing receipt. Please see our Return Policy.
DISCLAIMER/WARRANTIES & LIABILITY:
This Site and the materials and products in this Site are provided "as is" and "as available" and without warranties of any kind, whether expressed or implied, as to the operation of this site or the information. To the fullest extend permissible by applicable law, Collier West disclaims warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Collier West does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, or that this site or the server that makes the site available are free of viruses or other harmful components. Collier West does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. You expressly agree that your use of this site is at your sole risk.
Collier West shall not be liable for any special or consequential damages that arise from the use of, or the inability to use this site. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.